GENERAL TERMS AND CONDITIONS OF SALE
The present general terms and conditions of sale (hereafter the "General Terms and Conditions") apply to any purchase that you make as a natural person (hereafter the "CUSTOMER") on the website www.precisionski.co.uk (hereafter the "Site") from E-PRECISIONSPORT.FR , SARL registered in the CHAMBERY Trade and Companies Register under the number 789199452, having its registered office at 695 AVENUE PAUL LOUIS MERLIN - 73800 MONTMELIAN , France Tel : 04.79.00.42.41 - email : email@example.com
(hereinafter the "SELLER")
Any order placed on the Site necessarily implies the acceptance of without reserve of CUSTOMER of the present general conditions of sale.
The terms used below have the following meanings in these General Terms and Conditions:
"CUSTOMER": means the SELLER's co-contractor, who guarantees to have the status of consumer as defined by French law and jurisprudence. As such, it is expressly provided that this CUSTOMER acts outside of any usual or commercial activity.
"DELIVERY": refers to the first presentation of the PRODUCTS ordered by the CLIENT at the delivery address indicated at the time of the order.
"PRODUCTS": refers to all products available on the SITE.
"TERRITORY": means Metropolitan FRANCE, including Corsica.
These General Terms and Conditions govern the sale by the SELLER to its CUSTOMERS of the products available on the Site (hereinafter the "PRODUCTS"), which the CUSTOMER orders on the said Site, which it pays for and which are delivered to it.
The CUSTOMER is clearly informed and acknowledges that the Site is intended for consumers and that professionals must contact the SELLER's sales department in order to benefit from separate contractual conditions
3. ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS
The CUSTOMER must read these terms and conditions carefully and accept them, before proceeding with the payment of an order for PRODUCTS placed on the SITE.
The General Conditions are referenced at the bottom of each page of the site by means of a link and must be consulted before placing the order. The CUSTOMER is invited to read carefully, download and print the General Terms and Conditions and to keep a copy.
The SELLER advises the CUSTOMER to read the General Conditions for each new order, the latest version of the said Conditions applying to any new order of PRODUCTS.
By clicking on the first "Order" button to place the order and then on the second to confirm said order, the CLIENT acknowledges having read, understood and accepted the General Terms and Conditions without limitation or condition.
4. OPENING OF A ACCOUNT - PURCHASE OF PRODUCTS ON THE SITE
In order to purchase a PRODUCT, the CLIENT must be at least 18 years of age and have legal capacity.
When registering, the CUSTOMER may accept to receive promotional offers from the SELLER and/or its partners by ticking another box provided for this purpose.
Once registered, the CUSTOMER can track his order free of charge, at any time, by consulting his account on the Site. The CUSTOMER can thus check the status of his order and see if his order has been shipped and delivered. The tracking of DELIVERIES is carried out using the carrier's online tracking tool.
The CUSTOMER may also contact the SELLER's sales department at any time by e-mail at firstname.lastname@example.org in order to obtain information on the status of his order.
The information that the CUSTOMER provides to the SELLER when opening a customer account or when placing an order must be complete, accurate and up to date.
The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, his identity, eligibility and the information communicated.
5.1 CHARACTERISTICS OF THE PRODUCTS
The SELLER shall endeavour to present as clearly as possible the main characteristics of the PRODUCTS (on the information sheets available on the Site) and the mandatory information that the CLIENT must receive under applicable law (in these General Terms and Conditions).
Consequently, the CUSTOMER agrees to read them carefully before placing an order on the Site.
The SELLER reserves the right to modify the selection of the PRODUCTS available on the
Site, in particular according to the constraints related to its suppliers.
Photographs are presented for information purposes only and have no contractual value.
Unless expressly indicated otherwise on the Site, all PRODUCTS sold by the SELLER are new and comply with current European legislation and standards applicable in France.
5.2 PROCEDURE ORDERING INFORMATION
Orders for PRODUCTS are placed directly on the Site. To place an order, the CLIENT must follow the steps described below (please note, however, that depending on the Customer's start page, the steps may differ slightly).
5.2.1. Selection of PRODUCTS and purchase options
The CLIENT shall select the PRODUCT(s) of its choice by clicking on the PRODUCT(s) concerned and choosing the colour and then the quantity desired (up to X identical PRODUCTS may be purchased simultaneously). A description of the PRODUCT (with the main characteristics of the PRODUCTS, etc.) will be provided on the Site.
Once selected, the PRODUCT is placed in the Customer's shopping cart. The CUSTOMER may add as many PRODUCTS to his basket as he wishes.
Once the PRODUCTS have been selected and placed in his basket, the CUSTOMER must click on the basket and check that the contents of his order are correct.
If the CLIENT has not yet done so, he will be asked to identify himself or to register.
Once the CUSTOMER has validated the contents of the basket and has identified/registered, an online form will be displayed for the CUSTOMER's attention, automatically completed and summarising the price, applicable taxes and delivery charges, if any.
The CLIENT is invited to check the content of its order (including the quantity and references of the PRODUCTS ordered, the billing address, the means of payment and the price) before clicking on the first "Validation" button.
The CUSTOMER may then proceed with the secure payment of the PRODUCTS by following the instructions on the Site and provide all the necessary information for invoicing and DELIVERY of the PRODUCTS.
Concerning the PRODUCTS for which options are available, these specific references appear when the right options have been selected.
Orders placed must include all the information necessary for the proper processing of the order.
The CUSTOMER must also indicate the delivery method chosen by selecting it in the "Delivery" section of the Site.
5.2.3. Acknowledgement of receipt
Once all the steps described above have been completed, a page appears on the Site to acknowledge receipt of the Customer's order. A copy of the acknowledgement of receipt of the order is automatically sent to the CLIENT by e-mail, provided that the e-mail address communicated through the registration form is correct.
The SELLER shall not send any order confirmation by post or fax.
During the ordering process, the CLIENT shall enter the information necessary to
invoicing (the sign (*) will indicate the mandatory fields that must be filled in for the CLIENT's order to be processed by the SELLER).
In particular, the CUSTOMER must clearly indicate all information relating to the DELIVERY, in particular the exact address of DELIVERY, as well as any possible access code to the DELIVERY address.
The CUSTOMER must then specify the chosen means of payment and communicate his bank details before clicking on the "Continue" button.
Neither the order form that the CUSTOMER draws up online, nor the acknowledgement of receipt of the order that the SELLER sends to the CUSTOMER by e-mail constitutes an invoice. Regardless of the method of order or payment used, the CLIENT will receive the original invoice upon DELIVERY of the PRODUCTS, inside the package.
The SELLER shall keep an electronic copy of each invoice.
5.3 DATE OF ORDER
The date of the order is the date on which the SELLER acknowledges online receipt of the order. The lead times indicated on the Site do not begin to run until this date.
For all the PRODUCTS, the CLIENT will find on the Site prices displayed in euros, all taxes included, as well as the applicable delivery charges (depending on the weight of the package, excluding packaging and gifts, the DELIVERY address and the carrier or mode of transport chosen).
In particular, prices include value added tax (VAT) at the rate in force on the date of order. Any change in the applicable rate may affect the price of the PRODUCTS from the date of entry into force of the new rate.
The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold. The prices of the SELLER's suppliers are subject to change. Consequently,
the prices indicated on the Site may change. They may also be modified in the event of special offers or sales.
The prices indicated are valid, except in the case of gross error. The applicable price is the price indicated on the Site on the date the order is placed by the Customer.
5.5. AVAILABILITY OF THE PRODUCTS
Depending on the PRODUCT in question, the SELLER applies "just-in-time" stock management. Therefore, depending on the case, the availability of the PRODUCTS depends on the SELLER's stocks.
The SELLER undertakes to honour orders received subject to the PRODUCTS being available.
The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. The CLIENTS may also be informed of the restocking of a PRODUCT by the SELLER.
In any event, if the unavailability has not been indicated at the time of the order, the SELLER undertakes to inform the CLIENT without delay if the PRODUCT is unavailable.
The SELLER may, at the request of the CUSTOMER :
offer to ship all the PRODUCTS at the same time as soon as the PRODUCTS that are out of stock are available again,
proceed with a partial shipment of the PRODUCTS available at first, then with the shipment of the remainder of the order when the other PRODUCTS are available, subject to clear information concerning the additional transport costs that may be incurred, propose an alternative PRODUCT of equivalent quality and price, accepted by the
If the CLIENT decides to cancel its order for unavailable PRODUCTS, it shall obtain a refund of all sums paid for the unavailable PRODUCTS, without delay and no later than thirty (30) days of payment.
6. RIGHT OF WITHDRAWAL
The terms and conditions of the right of withdrawal are set out in the "withdrawal policy", which is available in Annex 1 hereto and accessible at the bottom of each page of the Site via a hypertext link.
7.1 MEANS OF PAYMENT
The CLIENT may pay for its PRODUCTS online on the Site in several ways.
When choosing his means of payment, the CUSTOMER will be redirected to the secure site concerned in order to proceed with the payment
The CLIENT guarantees the SELLER that it holds all the authorizations required to use the chosen means of payment.
By providing his credit card number, the CLIENT authorizes the Site's bank to debit the total amount of the order.
The SELLER shall take all necessary measures to guarantee the security and confidentiality of the data transmitted online as part of the online payment on the Site.
All payment information provided on the Site is transmitted to the Site's bank and is not processed on the Site.
The SELLER does not collect, store or process the SELLER's bank details
The SELLER shall not charge the CUSTOMER any fees that are higher than the costs it incurs for the use of the means of payment offered on the Site.
7.2 DATE OF PAYMENT
In the event of a single payment by credit card, the CLIENT's account will be debited as soon as the order for PRODUCTS is placed on the Site.
In case of partial DELIVERY, the total amount will be debited from the CUSTOMER's account at the earliest when the first package is shipped. If the CLIENT decides to cancel its order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of Article 4.5 of these General Terms and Conditions.
7.3 DELAY OR REFUSAL OF PAYMENT
If the bank refuses to debit a card or other means of payment, the CLIENT must contact Customer Service in order to pay for the order by any other valid means of payment.
In the event that, for any reason whatsoever, opposition, refusal or otherwise, the transmission of the flow of money due by the CLIENT proves impossible, the order will be cancelled and the sale automatically terminated.
8. PROOF AND ARCHIVING
Any contract concluded with the CUSTOMER corresponding to an order for an amount greater than 120 euros including all taxes will be archived by the SELLER for a period of ten (10) years in accordance with Article L. 134-2 of the Consumer Code.
To access the contract, the CUSTOMER may make a request by e-mail to the address email@example.com.
The CUSTOMER acknowledges that the order procedure and these General Terms and Conditions are concluded online and constitute an "electronic contract" between the CUSTOMER and the SELLER.
The SELLER agrees to archive this information in order to ensure a follow-up of the transactions and to produce a copy of the contract at the request of the CUSTOMER.
Consequently, the CLIENT undertakes, in accordance with the principles governing electronic contracts under the law, not to call into question the contract simply because it has been electronically archived by the SELLER.
In the event of a dispute, the SELLER will be able to prove that his electronic tracking system is reliable and that it guarantees the integrity of the transaction.
9. TRANSFER OF PROPERTY
The SELLER shall remain the owner of the PRODUCTS delivered until full payment by the CUSTOMER.
The above provisions shall not prevent the transfer to the Customer, upon receipt by him, or by a third party designated by him other than the carrier, of the risks of loss or damage to the PRODUCTS subject to the retention of title, as well as the risks of damage they may cause.
The terms and conditions of DELIVERY of the PRODUCTS are set out in the "delivery policy" referred to in Annex 2 hereof and accessible at the bottom of each page of the Site via a hypertext link.
The PRODUCTS will be packed in accordance with current transport regulations, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. Customers must comply with the same standards when returning PRODUCTS.
12.1 CONTRACTUAL GUARANTEE
The SELLER guarantees that, in the event of a purchase on the Site, the PRODUCT will be free of manufacturing or material defects, under normal use, for one (1) year from the date of initial purchase on the Site. This limited warranty extends only to the original purchaser, is non-transferable, excludes all accessories, and is valid only in the country of original purchase.
This limited warranty covers only defects in workmanship and material under ordinary consumer use and does not apply in the event of damage to the PRODUCT resulting from deterioration, tearing, accident, misuse, abuse, negligence, damage caused by sand or liquids, shock or poor storage conditions.
The CUSTOMER must first contact the SELLER by e-mail at firstname.lastname@example.org giving the invoice number and contact details. The SELLER will contact the CLIENT, who must then return the defective PRODUCT in its original packaging with all original documents, at his own expense. The SELLER will inspect the PRODUCT.
If after inspection by the SELLER and provided that the defect has occurred under normal use within one year of the initial purchase date, the PRODUCT proves to be defective, the SELLER shall repair the PRODUCT or replace any defective PRODUCT or part with a new or repaired PRODUCT or part.
The exchanged PRODUCT is covered by this warranty for the remainder of the warranty period of the original PRODUCT.
In the event that a replacement or repair is impossible, the SELLER undertakes to return the price of the PRODUCT within 30 days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address PRECISION SKI - 695 AVENUE PAUL LOUIS MERLIN - 73800 MONTMELIAN.
12.2 GUARANTEE OF COMPLIANCE
In accordance with the applicable legal provisions, the above contractual guarantee does not deprive the CUSTOMER of the legal guarantee provided by the Consumer Code and by the Civil Code in the articles as described below.
The SELLER shall be required to deliver a PRODUCT that complies with the contract and shall be liable for any defects in conformity existing at the time of delivery. The SELLER shall also be liable for defects of conformity resulting from packaging, assembly instructions or installation when this has been charged to the SELLER by the contract or has been carried out under the SELLER'S responsibility.
In order to comply with the contract, the PRODUCT must be fit for the use expected of a similar good, correspond to the written description given by the SELLER on the Site and have the qualities that a buyer may legitimately expect in view of the public statements made by the SELLER, by the producer or by his representative, including in advertisements and on labels.
Photographs are presented for information purposes only and have no contractual value.
The action resulting from the lack of conformity shall be barred after two (2) years from the DELIVERY of the PRODUCT.
In the event of a lack of conformity, the CLIENT may request replacement or repair of the PRODUCT, at its option. However, if the cost of the CUSTOMER's choice is clearly disproportionate in relation to the other possible option, taking into account the value of the PRODUCT or the importance of the defect, the SELLER may proceed to a refund, without following the option chosen by the CUSTOMER.
In the event that a replacement or repair is impossible, the SELLER undertakes to return the price of the PRODUCT within 30 days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CLIENT to the following address PRECISION SKI - 695 AVENUE PAUL LOUIS MERLIN - 73800 MONTMELIAN.
12.3 WARRANTY HIDDEN DEFECTS
The SELLER is bound by the warranty on account of hidden defects in the PRODUCT sold which render it unfit for the use for which it is intended, or which so diminish this use that the CLIENT would not have acquired it, or would only have paid a lower price for it, if he had known about them.
This guarantee allows the CLIENT who can prove the existence of a latent defect to choose between reimbursement of the price of the PRODUCT if it is returned and reimbursement of part of its price if the PRODUCT is not returned.
In the event that a replacement or repair is impossible, the SELLER undertakes to return the price of the PRODUCT within 30 days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address PRECISIONSKI - 695 AVENUE PAUL LOUIS MERLIN - 73800 MONTMELIAN.
The action resulting from latent defects must be brought by the CLIENT within two (2) years from the discovery of the defect.
The SELLER shall be liable for direct damage caused to the CLIENT as a result of the order or purchase of PRODUCTS on the Site.
The SELLER does not control the websites that are directly or indirectly linked to the Site. Consequently, it excludes all liability for the information published on them. Links to third party websites are provided for information purposes only and no guarantee is provided as to their content.
14. PERSONAL DATA
The SELLER collects on the Site personal data concerning its Customers, including through cookies. Customers may disable cookies by following the instructions provided by their browser.
The data collected by the SELLER is used to process orders placed on the Site, manage the Customer's account, analyse orders and fight against credit card fraud and, if the CUSTOMER has chosen this option, to send the CUSTOMER commercial prospecting letters, newsletters, promotional offers and/or information on special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER.
The CLIENT's data are kept confidential by the SELLER in accordance with its declaration to the CNIL, for the purposes of the contract, its execution and in compliance with the law.
CUSTOMERS may unsubscribe at any time by accessing their account or by clicking on the hypertext link provided for this purpose at the bottom of each offer received by e-mail.
The data may be communicated, in whole or in part, to the SELLER's service providers involved in the order process.
For commercial purposes, the SELLER may transfer to his commercial partners the names and contact details of his CUSTOMERS, provided that the latter have given their prior agreement when registering on the Site.
The SELLER will specifically ask CUSTOMERS if they wish their personal data to be disclosed. CLIENTS may change their mind at any time on the Site or by contacting the SELLER.
The SELLER may also ask his CUSTOMERS if they wish to receive commercial solicitations from his partners.
The CUSTOMER has the right to access, rectify, oppose (for legitimate reasons) and delete his personal data. He can exercise this right by sending an e-mail to the following address: email@example.com or by sending a letter to PRECISION SKI - 695 AVENUE PAUL LOUIS MERLIN - 73800 MONTMELIAN.
It is specified that the CUSTOMER must be able to prove his identity, either by scanning an identity document, or by sending the SELLER a photocopy of his identity document.
The SELLER provides the CLIENT with a "Customer Telephone Service" on the following number: 0479004241 (non surcharged number). Any written complaint by the CLIENT must be sent to the following address: PRECISION SKI - 695 AVENUE PAUL LOUIS MERLIN - 73800 MONTMELIAN.
16. COPYRIGHT PROTECTION
All the visual and sound elements of the Site, including the underlying technology used, are protected by copyright, trademark and/or patent law.
These elements are the exclusive property of the SELLER. Any person who publishes a website and wishes to create a direct hypertext link to the Site must request the SELLER's authorisation in writing.
Under no circumstances shall this authorisation from the SELLER be granted definitively. This link must be removed at the request of the SELLER.
Hypertext links to the Site using techniques such as framing or insertion by hypertext links (in-line linking) are strictly prohibited.
17. VALIDITY OF TERMS AND CONDITIONS
Any change in the legislation or regulations in force, or any decision by a competent court invalidating one or more clauses of these General Terms and Conditions shall not affect the validity of these General Terms and Conditions. Such a modification or decision does not in any way authorize the CUSTOMERS to disregard the present General Terms and Conditions.
Any conditions not expressly dealt with herein will be governed in accordance with the custom of the retail sector for private individuals, for companies whose head office is located in France.
18. MODIFICATION OF THE GENERAL CONDITIONS
These General Terms and Conditions apply to all purchases made online on the Site, as long as the Site is available online.
The General Conditions are dated precisely and may be modified and updated by the SELLER at any time. The applicable General Terms and Conditions are those in force at the time of the order.
Changes made to the General Conditions shall not apply to PRODUCTS already purchased.
19. ASSIGNMENT OF COMPETENCE AND APPLICABLE LAW
The present General Terms and Conditions as well as relations between the CLIENT and the SELLER are governed by French law.
In the event of a dispute, only the French courts will be competent.
The CUSTOMER has the right to withdraw from this contract without giving reasons within fourteen days.
The withdrawal period expires 14 calendar days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the goods.
If the CLIENT's order covers several goods and if these goods are delivered separately, the withdrawal period expires 14 days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the last good.
Notification of the right of withdrawal
In order to exercise its right of withdrawal, the CLIENT must notify its decision to withdraw from this contract by means of an unambiguous statement to: PRECISIONSKI - 695 AVENUE PAUL LOUIS MERLIN - 73800 MONTMELIAN or firstname.lastname@example.org
Model withdrawal form
The SELLER gives the consumer the option of filling in and submitting the model withdrawal form (referred to in Annex I of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights) online on the Site at www.precisionski.co.uk
If the CLIENT uses this option, the SELLER will immediately send the CLIENT an acknowledgement of receipt of the withdrawal on a durable medium.
For the withdrawal period to be respected, the CLIENT must transmit its communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
Effects of withdrawal
In the event of the CLIENT's withdrawal from this contract, the SELLER undertakes to reimburse all payments received from the CLIENT, without undue delay and, in any event, no later than seven (14) days from the day we are informed of your decision to withdraw from this contract.
The SELLER will proceed with the refund using the same means of payment that the CLIENT will have used for the initial transaction, unless the CLIENT expressly agrees to a different means, in any event, this refund will not incur any costs for the customer.
The SELLER may postpone the refund until the goods are received or until the CUSTOMER has provided proof of shipment of the goods, whichever comes first.
Terms of return
The CUSTOMER shall, without undue delay and, in any case, no later than thirty-one (31) days after communication of his decision to withdraw from this contract, return the goods to : PRECISIONSKI - 695 AVENUE PAUL LOUIS MERLIN - 73800 MONTMELIAN.
This period is deemed to have been respected if the CLIENT returns the goods before the expiry of the thirty-one (31) day period.
The CUSTOMER will have to take charge of the direct costs of returning the goods but will benefit from attractive rates via our return platform.
Condition of the returned goods
The CUSTOMER's liability shall only be incurred with regard to the depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics
and the proper functioning of the good.
The PRODUCTS offered can only be delivered in the TERRITORY, EUROPEAN and INTERNATIONAL ZONES.
The PRODUCTS are sent to the delivery address(es) indicated by the CLIENT
during the ordering process.
Every morning, from Monday to Friday, a statement of orders placed online on the Site is established. The SELLER will process the following day all orders placed until the order status is established.
The deadlines for preparing an order and then establishing the invoice, before dispatching the PRODUCTS in stock, are mentioned on the SITE. These deadlines do not include weekends or public holidays.
An electronic message will automatically be sent to the CLIENT when the PRODUCTS are dispatched, provided that the e-mail address on the registration form is correct.
Deadlines & Delivery costs
During the order process, the SELLER shall indicate to the CUSTOMER the possible delivery times and shipping formulas for the PRODUCTS purchased.
Shipping costs are calculated according to the delivery method. The amount of these costs will be due by the CLIENT in addition to the price of the PRODUCTS purchased.
Delivery times and costs are detailed on the SITE.
Terms of DELIVERY
The parcel will be given to the CLIENT against signature and on presentation of proof of identity. In the event of absence, a delivery notice will be left with the Customer to enable him to collect his parcel from his post office.
The CLIENT is informed of the delivery date set at the time it chooses the carrier, at the end of the online ordering procedure, before confirming the order.
In the event that the SELLER does not deliver the goods on the agreed date, the CLIENT shall instruct the SELLER, by means of a durable communication medium, to deliver the PRODUCTS within an additional period of time which shall be adapted to the circumstances.
In any event, the SELLER undertakes to deliver the PRODUCTS within a period of thirty (30) days
(30) calendar days from the conclusion of the contract.
If the SELLER does not comply with its obligation to deliver the goods within the additional period specified, or within thirty (30) calendar days from the conclusion of the contract, the CUSTOMER has the right to terminate the contract.
The CUSTOMER may inform the SELLER of its decision to terminate the contract by sending a registered letter with acknowledgement of receipt to the following address PRECISION SKI - 695 AVENUE PAUL LOUIS MERLIN - 73800 MONTMELIAN.
The SELLER shall reimburse, without undue delay from receipt of the cancellation letter, the CLIENT the total amount paid for the PRODUCTS, including taxes and delivery charges, using the same payment method as that used by the CLIENT to purchase the PRODUCTS.
For all delivery disputes despite the signature of the receipt of your package on the delivery slip available on the DPD or Chronopost website, the customer must file a complaint.
Procedure for lodging a complaint :
If you suspect a third party is damaging your property (theft, damage, fraud...), you can contact the police for further investigation. It is possible to make a report for acts of damage to property (theft, damage, fraud ...) by going directly to a police station or gendarmerie brigade.
You cannot be denied receipt of the complaint. If you do not know the offender, you can fill in a pre-complaint online at: https://www.pre-plainte-en-ligne.gouv.fr/
In accordance with the provisions of article 15 (3) of the Code of Criminal Procedure, the judicial police are required to receive complaints lodged by victims of offences against the criminal law and to forward them, where appropriate, to the judicial police service or unit with territorial jurisdiction. A report is drawn up of any complaint lodged and a receipt is immediately issued to the victim.
If it makes the request, a copy of the minutes is immediately given to him. If, your problem is not solved following your declaration to the police, we invite you to contact us again by sending us a copy of the receipt of the complaint filed at email@example.com. The copy of the receipt must be in PDF, JPG or PNG.
Please specify the address of the police department that registered the complaint in your e-mail. Without a copy of the receipt of the complaint, we will not be able to proceed with the examination of your request for replacement/refund. Please note that in order to be considered valid, the complaint receipt must contain at least the following information:
- First and Last Name
- The stamp of the police department
- The number of the order concerned by the damage to the goods
- The reference of the item concerned by the infringement of the goods (Brand + Series of the item)
- Police Complaint Reference Number
Note that complaints can be filed at a police station, a gendarmerie brigade or directly with the public prosecutor.
Personal Data Protection Charter
Article 1 - Website & publisher
695 AVENUE PAUL LOUIS MERLIN -
73800 MONTMELIAN - France
Article 2 - Processing of data
send e-mails, make traffic statistics and process orders on the Site
CNIL declaration in progress
Yes with the agreement of the customer
Article 3 - Definitions of terms used in the charter
One will designate thereafter :
- "Personal Data": is defined as "any information relating to an identified natural person or which can be identified, directly or indirectly, by reference to an identification number or to one or more elements specific to him/her", in accordance with the French Data Protection Act of 6 January 1978.
- "Site" or "Service": the https://www.precisionski.fr site and all its pages.
- "Publisher": E-Precisionsport.fr, legal or natural person responsible for the edition and content of the Site.
- "User": the Internet user visiting and using the Site's Services.
Article 4 - Introduction and role of the Charter
The present charter aims to inform you of the Site's commitments with regard to the respect of your private life and the protection of your Personal Data, collected and processed during your use of the service.
By registering on the Site, you undertake to provide us with true information about yourself. The communication of false information is contrary to the general conditions appearing on the Site.
You may at any time make a request to E-Precisionsport.fr to find out what information concerning you is held by E-Precisionsport.fr, to oppose its processing, to have it modified or deleted, by contacting the Director of Publication at the address 0479004241.
Article 5 - Data collected on the Site
The Data collected and subsequently processed by the Site is that which you voluntarily transmit to us by filling in the various forms on the Site. For certain operations on the contents, you may be led to transmit Data concerning you to third party partners through their own services, more specifically when you make payments. We will not have this data at our disposal, their collection and processing being governed by the conditions specific to these parties. We invite you to consult their conditions before communicating your Data in this context.
Your IP address (identification number assigned to your computer on the Internet) is collected automatically. You are informed that the service is likely to implement an automatic tracing process (Cookie), which you can prevent by modifying the relevant parameters of your Internet browser, as explained in the general conditions of this Site.
The contact details of the Site Users who have registered on the Site will be saved, in compliance with the provisions of the French Data Protection Act of 6 January 1978. In accordance with the latter, they have the right to access, withdraw, modify or rectify the Data they have provided. To do so, they just have to make a request to the following e-mail address: 0479004241, or by mail to E-Precisionsport.fr, 695 AVENUE PAUL LOUIS MERLIN - 73800 MONTMELIAN, France.
The collection of Users' Personal Data by the Publisher is in the process of being declared to the French Personal Data Protection Authority (Commission Nationale de l'Informatique et des Libertés - CNIL).
Article 6 - Purposes of collected Data
The Data identified as mandatory on the Site's forms are necessary in order to benefit from the corresponding functionalities of the Site, and more specifically for operations on the content offered within it.
The Site collects and processes the Data of its Users in order to send e-mails, to carry out traffic statistics and to process orders on the Site.
Article 7 - Recipients and use of collected Data
The Data collected by us is processed for the purposes of carrying out operations on the contents of the Service.
You are likely to receive e-mails from our Service, in particular within the framework of newsletters that you have accepted. You may request to stop receiving these e-mails by contacting us at firstname.lastname@example.org or on the link provided for this purpose in each of the e-mails sent to you.
For certain Data only, identified within the corresponding form, and subject to your voluntary and active acceptance through the said form, you accept that your Data may be transmitted to our commercial partners for marketing or advertising purposes. We inform you that such transmission to third parties excludes all Bank Data concerning you.
These commercial partners may send you information by e-mail in the context of specific and punctual promotional operations. These partners are specially chosen by https://www.precisionski.fr according to the quality of their products and services. You can ask to stop receiving these emails at any time by contacting us at email@example.com or on the link provided for this purpose and inserted in the footer of each of the emails that will be sent to you.
Article 8 - Data Security
You are informed that your Data may be disclosed in application of a law, a regulation or by virtue of a decision of a competent regulatory or judicial authority or, if necessary, for the purposes, for the Publisher, to preserve its rights and interests.
Article 9 - Data retention period
The Data is stored at the site host, whose contact details are given in the Site's legal notice, and is kept for the duration strictly necessary to achieve the purposes referred to above. Beyond this period, they will be kept for statistical purposes only and will not be used for any other purpose whatsoever.
This document was updated on June 2020.